Subject: Tech Support Candidate - Ankush Kumar
From: Ankush Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:30:05 -0500

| | Tech Support Test

Name | Ankush Kumar
E-mail | [email-masked]
Phone Number | (91) 8006701114
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 11 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | hanu software pvt ltd | senior associate | 28 feb 2020 | 13500
Previous Employer 1 | tata tele business services pvt ltd | associate | march 2019 | 8900
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Make sure the internet is working fine.
2.Check the website address or URL is correct or not.
3.Deleting cookies and history, If the website still not working.
4.Restart the system or browser.
5.Refreshing the Website address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Tap the Bluetooth option.
3 Turn on Bluetooth.
4. A list of available devices will appear.
5. Pair the Bluetooth device to which you want to connect your phone.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards the customer, helpful nature, and willingness to help someone by providing the correct resolution or information. Maintaining a professional relationship with the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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