Subject: Tech Support Candidate - Sandeep Kaur
From: Sandeep Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:28:52 -0500

| | Tech Support Test

Name | Sandeep Kaur
E-mail | [email-masked]
Phone Number | (160036) 7837754804
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
VoIP
Sap

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | APanlayst | 28 Feb | 26.5k
Previous Employer 1 | Na | Na | Na |
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will contact the Customer Care primarily, via Call and then proceed further with dropping them an Email so that it could be promptly  responded explaining the error coming through with the help of screenshot.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth mode on Cell phone and correspondingly with Speakers and the go to settings in mobile for pairing the mobile phone with the speakers in Bluetooth Section
What according to you makes you a good candidate for customer service or technical support job? | I have good communication skill required to maintain sound relation with Customer and resolving their issue with the immediate effect.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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