Subject: Tech Support Candidate - Sukhdev Singh
From: Sukhdev Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:25:10 -0500

| | Tech Support Test

Name | Sukhdev Singh
E-mail | [email-masked]
Phone Number | (91) 9731917200
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 79
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Awign | Proctor Part Time | | 20-25000
Previous Employer 1 | KIPL | Production Engineer | 23-03-2020 | 20000
Previous Employer 2 | Kennametal | Intern | 21-01-2017 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will try again to open the web page.
2. I will check if my laptop is connected to Wi-Fi
3. I will check my router if network is available or not
4. I will restart my device
5. I will see if other web pages are opening or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings in my phone
2. Tap Bluetooth option
3. Turn on Bluetooth
4. List of available devices will appear
5. Select your device
6.Voila! you are connected to the speaker

What according to you makes you a good candidate for customer service or technical support job? | I am a great listener and I'm always into solving a problem for myself or others around me. I'm a quick learner and I can listen and understand to customer's queries quickly and act accordingly to resolve it in the best way I can. I can multi task easily and stay humble and empathetic towards customer's queries. I like to stay positive all the time and do my best in whatever challenges that comes to me.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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