Subject: Tech Support Candidate - Rakesh Chauhan
From: Rakesh Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:23:53 -0500

| | Tech Support Test

Name | Rakesh Chauhan
E-mail | [email-masked]
Phone Number | (+91) 9896048669
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 11 noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio
Tv

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wishing sector 8 noida | Insurance advisor | March 2020 | 16000
Previous Employer 1 | Teleperformance sector 128 noida | Customer service associate | September 2019 | 15500
Previous Employer 2 | Iccs ltd sector 2 noida | Csa | August 2018 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I have to cross check the url entered, then apply aeroplane mode and then try again to access
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly power on the Bluetooth then open Bluetooth in your mobile phone and connect with desired name if the Bluetooth speaker and enjoy your music.

What according to you makes you a good candidate for customer service or technical support job?

Main thing in this job is that you have to listen and understand exactly what problem does the customer facing. Tell the trouble shooting steps to customer in a very politely way.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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