Subject: Tech Support Candidate - Aman Malik
From: Aman Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:20:31 -0500

| | Tech Support Test

Name | Aman Malik
E-mail | [email-masked]
Phone Number | (91) 9999629219
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Airtel | Cro | 14-sep-2019 | 19000
Previous Employer 1 | Inspire Infosol Private Limited | Manual tester | 31-oct-2018 | 20000
Previous Employer 2 | Lava International Limited | Manual tester | 28-feb-2018 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear the browser history.
Check the internet connectivity.
Try to open other website related to that.
Try some other wifi connection.
After that come to solution or final answer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings in your handset.
Turn on the bluetooth.
Power on the speaker.
Click on the respected speaker.

What according to you makes you a good candidate for customer service or technical support job?

Soft skills
Problem solving skills
Technical knowledge
Good Listener
Understanding Customer or client issue.
Summarise them
Last but not the least executive must know that language which client using.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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