Subject: Tech Support Candidate - Kundan Verma
From: Kundan Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:19:45 -0500

| | Tech Support Test

Name | Kundan Verma
E-mail | [email-masked]
Phone Number | (0) 9717034464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Whizmeeting india | ATL | 16 sept, 2020 | 25000
Previous Employer 1 | Wipro ltd | Sr. Associate | 26 April, 2015 | 15000
Previous Employer 2 | Indiamart | Back office | 1July, 2013 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Please use https:// before www.ndtv.com to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First go to your mobile setting section.
Enable the bluetooth.
Enable the bluethoot speaker.
Search device through the name of speaker.
Speaker & handset are connected.

What according to you makes you a good candidate for customer service or technical support job?

To resolve the customer issue on priority basis.
Prvide the complete resolution to the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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