Subject: Tech Support Candidate - Mohammad Shahnawaz
From: Mohammad Shahnawaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:18:53 -0500

| | Tech Support Test

Name | Mohammad Shahnawaz
E-mail | [email-masked]
Phone Number | (+91) 9953534133
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VHealth By Aetna International | Sr. Relationship expert | 23rd Jun | 28k
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We should check the Internet connectivity if internet working fine than we should check the other websites are they working or not if other websites are working fine than i will restart my Wifi route and Laptop both along with that need to delete all catches and browsing history after that I'll be able to use the website (www.ndtv.com)
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Need to switch on the Bluetooth of both device (mobile and Speaker ) after that we need to paired both Bluetooth and last we just need to connect them.
What according to you makes you a good candidate for customer service or technical support job? | My soft skills , ready to learn any thing , love challenging situation , value of every single customer , never give up attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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