Subject: Tech Support Candidate - Vandana Sahu
From: Vandana Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:14:28 -0500

| | Tech Support Test

Name | Vandana Sahu
E-mail | [email-masked]
Phone Number | (+91) 7974006433
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Anuppur,MP
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mint green | Trainer | Pay for work | 40000
Previous Employer 1 | HDFC | Relationship Officer | 1july 2020 | 15k+ Incentive
Previous Employer 2 | Mintgreen | Relationship Manager | December 2019 | 35000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I face to login www.ndtv.com firstly I check my internet connection if it is alright then I will use refresh option and try again .
If it still not work I will restart my system and login again

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Start both devices bluetooth follow the instructions pair the device and complete the settings

What according to you makes you a good candidate for customer service or technical support job?

You have to be a good listener.
Patience over the call listen there problem carefully.
Once they complete there conversation then you have to speak.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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