Subject: Tech Support Candidate - Anurag Roy
From: Anurag Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:13:58 -0500

| | Tech Support Test

Name | Anurag Roy
E-mail | [email-masked]
Phone Number | (+91) 7701916110
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Visit Health Pvt. Ltd | Senior Operations Executive | 28th Jan, 2021 | 32000
Previous Employer 1 | Lenskart.com | Senior Executive | 10 April,2020 | 24100
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I need to ensure the internet is connected. Post that, I will check the kind of error. I will follow the below procedures:

1. I will clear the cache.
2. I will restart the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps as mentioned below:

1. Need to switch on the speaker's Bluetooth.
2. Need to on the Bluetooth on my mobile phone
too.
3. I will search and pair the speaker with my
phone.
4. Then, it will be connected.

What according to you makes you a good candidate for customer service or technical support job?

The first thing I would like to write about is that I believe in planning and executive. Also, where, I am working right, many people because of my outgoing nature have told me that I am quite approachable.
I do not have the attitude to say no rather I push myself to try.
Being an enthusiastic and young candidate, I always try to accomplish everything for the betterment of the organization.
I have sensed the pressure to the worst too so I can that I can work even under pressure.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |