Subject: Tech Support Candidate - Vaibhav Tripathi
From: Vaibhav Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:13:47 -0500

| | Tech Support Test

Name | Vaibhav Tripathi
E-mail | [email-masked]
Phone Number | (201009) 7755067676
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aptara | Associate Project Manager | NA | 20000
Previous Employer 1 | NA | NA | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I'll check my internet connection if it's transferring and receiving data. Then I'll check on the other websites if it's the one which is not accessible. Then I'll make sure that I've entered the correct URL of the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn ON Bluetooth of both devices. Search for the bluetooth device on your phone on tapping on the bluetooth option. It'll show a pop-up of confirmation to connect the device. Tap on YES and you're connected.
What according to you makes you a good candidate for customer service or technical support job? | A person having technical skills, has a hands-on experience on the technicalities, patience, good communication skills and confident is the best suit for a technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |