Subject: Tech Support Candidate - Pranjal Kumar
From: Pranjal Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:12:45 -0500

| | Tech Support Test

Name | Pranjal Kumar
E-mail | [email-masked]
Phone Number | (91) 8802378667
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sarita vihar New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kotak Mahindra Bank | Service delivery officer | 26 Nov 2020 | 24845
Previous Employer 1 | Axis Bank | Customer service officer | 21 Oct 2019 | 24000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1  - Try to delete all cookies and other history for fresh. Process

Step 2 - chq data connection ok or not

Step 3 - try to open in a proxy window as well if not been able to open in normal window

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Activate bluetooth option

Step 2 - search for whom want to connect

Step 3 - after search Confirm and pair

Step 4 - share data which we want to share

What according to you makes you a good candidate for customer service or technical support job? | I worked in Retail banking operations for almost 3.3 yr and how to handle customer over the call or mail as for technical support I need to learn the basics which needs to satisfy the same
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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