Subject: Tech Support Candidate - Umar shah
From: Umar shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:11:33 -0500

| | Tech Support Test

Name | Umar shah
E-mail | [email-masked]
Phone Number | (99068) 01733
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check weather my computer is connected by the internet, by using at ping command 127.0.0.1

Please list the steps to connect a Bluetooth speaker to your mobile phone.

>Switch on the Bluetooth speaker.
>Switch on the Bluetooth option in my phone then scan for new devices
>Once the name of the Bluetooth speaker appears click on that
>Pair the device
> it will be connected and start using

What according to you makes you a good candidate for customer service or technical support job? | To listen patiently to the clients issues and try to resolve all the issues accordingly to the clients need to make client satisfied.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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