Subject: Tech Support Candidate - Rizwan Ansari
From: Rizwan Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:07:42 -0500

| | Tech Support Test

Name | Rizwan Ansari
E-mail | [email-masked]
Phone Number | (+91) 9821600248
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Application software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ncr corporation pvt ltd | Senior support analyst | Currently working | 21,990
Previous Employer 1 | Diebold nixdorf pvt ltd | Senior EJ executive | 16 september 2019 | 17,500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check with different browser
2. Remove and plugged again the LAN cable
3. Check if other website is working or not
4. Check with browser setting and delete cache memory etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch ON a blutooth from speaker  device
2. Swich ON blutooth in mobile
3. Scan for a nearby device and if found , pair the device
And then connected

What according to you makes you a good candidate for customer service or technical support job?

For technical support job.

I am good candidate for a technical support as I have a good knowldge  in technical knowlwdge.
Also, i easily interact with a cutomers remotly, etc
I can troublshoot via call, email, live support ,etc

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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