Subject: Tech Support Candidate - Dinesh Adhikari
From: Dinesh Adhikari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:05:30 -0500

| | Tech Support Test

Name | Dinesh Adhikari
E-mail | [email-masked]
Phone Number | (+91) 8806802844
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Customer support executive | 31 Dec, 2020 | 18000
Previous Employer 1 | The Leela palace | Supervisor | 2nd July, 2020 | 28000
Previous Employer 2 | The lalit golf and spa resort | Team leader | 16 July, 2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check computer is connected with internet or not because without internet connection we won't be able to use any website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will open bluetooth option in my phone and turn it on then I will go to pair new device option and then I will open speaker bluetooth then on mobile my bluetooth speaker will show under the pairing device lists then I will select my bluetooth ( like if I have JBL then I will select that) and after that my bluetooth will connect to my phone
What according to you makes you a good candidate for customer service or technical support job? | I have experience of more then 6 years to handle customer complaints or queries which helps me to improve my confidence while talking to customer and also I am a good listener which is more important in customer support because when customer said something we always should listen to him/her first so that we can understand the things correctly and solved accordingly
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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