Subject: Tech Support Candidate - Kumari Neha Kumari
From: Kumari Neha Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:00:55 -0500

| | Tech Support Test

Name | Kumari Neha Kumari
E-mail | [email-masked]
Phone Number | (91) 8754144187
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Future Electronics | Marketing support Representative | 02/06/2020 | 21000
Previous Employer 1 | Olam | Senior associate | 11/11/2017 | 16000
Previous Employer 2 | Hcl | Anaylst | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device
2.Make sure internet connection works or connect it properly
3.Have to check the website is down for everybody or only me.
4.If this all not works then have to.consult with Testing team to resolve this issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to setting
2.Turn on Bluetooth toggle switch ON,if its not enabled
3.Select the Bluetooth to view the option
4.Select Pair new device to place the Bluetooth device in pairing mode

What according to you makes you a good candidate for customer service or technical support job? | From.my point of view candidate should be clear about the situations and make sure the issue should resolve it asap. Customer  satisfaction is priority for the company.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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