Subject: Tech Support Candidate - Shyam Gupta
From: Shyam Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:57:34 -0500

| | Tech Support Test

Name | Shyam Gupta
E-mail | [email-masked]
Phone Number | (91) 7985301857
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Server Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mahindra and Mahindra Ltd | Support Executive | Na | 22000
Previous Employer 1 | Mahindra and Mahindra Ltd | Technical Support | 2018 | 12000
Previous Employer 2 | Esic | Technical Support | 2016 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. CHECK INTERNET CONNECTION OWN PC AND OTHER PC.
2. CHECK WEBSITE RUNNING OR NOT.
2. RESET BROWSER
3. COMPABILITY CHECK
4. RUN TROUBLESHOOTING
5. IF WEBSITE AND INTERNET IS OK THEN WILL BE REINSTALL IT.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. ON BLUETOOTH OF SPEAKER
2. ON BLUETOOTH ON MOBILE
3. SEARCH DEVICE NAME ON MOBILE.
4. IF FOUND THE SAME WILL CONNECT.
5. IF NOT FOUND SAME WILL ON SPEAKER BLUETOOTH IS ON OR OFF ALSO NEED TO CHECK IF POWER ISSUE WITH DEVICE.

What according to you makes you a good candidate for customer service or technical support job?

1. I will listen query of customer till end.
2. Will Use ok and thanks you for sharing information or issue like this , so that customer will be ready to listen from my side now.
3. I will explain issue with solutions one by one without interrupt to customer.
4. If all issue resolved then take the feedback as per company norm.
5. If issue not resolve I will take further action as per company norm. And try to share beneficial comment to customer.
6. Will try to speak ans set volume as per customer listening capability.
7. Will try to give chance to customer to share more and valuable info.
8. Ignire rude manner of customer if found.
9. Will try to speak sweetly.
10. I will give best as per skilled and as per if gain training from your side.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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