Subject: Tech Support Candidate - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:57:03 -0500

| | Tech Support Test

Name | Manish Kumar
E-mail | [email-masked]
Phone Number | (+91) 9911696545
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byju's | BdA | 21st October 2020 | 35000
Previous Employer 1 | Sis alarms monitoring and response services pvt ltd | Security consultant | 17th july 2020 | 25000
Previous Employer 2 | Appco group of india | Business associates | 31st December 2019 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the internet connection, if internet is working good I will restart the system and try again most problems solves just by restarting the system again we also can clear the cache and cookies and can try at last we will follow the instruction what web page is actually saying.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth speaker
2. Turn on mobiles Bluetooth
3. Pair the both device with each other

What according to you makes you a good candidate for customer service or technical support job?

1. I am a good communicator.
2. I am well aware with the most of commen uses modern technology and I understand the general problems.
3. I am expert in engaging the person in conversation meanwhile I will find a way to resolve query.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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