Subject: Tech Support Candidate - Medha Medha
From: Medha Medha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:55:48 -0500

| | Tech Support Test

Name | Medha Medha
E-mail | [email-masked]
Phone Number | (91) 7257835780
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Aurangabad, Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Manual and automation optical fiber quality testing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sterlite tech | Associate | Working | 27000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Yes even if I face issue I wil try to resolve it. If not resolved I wil close all the pages and re-apply for test again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. We switch on the bluetooth speaker
2. We turn on the blue in our phone.
3. We find a device in our phone to pair.
4. After pairing we get a notification 'connected'.

What according to you makes you a good candidate for customer service or technical support job? | As I have a good convincing skill I can convince a customer to resolve his/her issue. And I feel technical I am capable to resolve hia/her issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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