Subject: Tech Support Candidate - Susheel Yadav
From: Susheel Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:50:52 -0500

| | Tech Support Test

Name | Susheel Yadav
E-mail | [email-masked]
Phone Number | (+91) 9888271685
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ludhiana
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Qube Cinema Technologies Pvt.Ltd | Technical Support Assistant | NA | 16618
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We will check Internet connections
2. We will check IP configuration
3. We will check any type of firewall settings
4. We will also need to check Internet options any type of privacy policy isn't block

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to Phone setting
2. Go to Wireless or Bluetooth option
3. Must need to ON Bluetooth and search speakers device name
4. Then select device

What according to you makes you a good candidate for customer service or technical support job? | Everything is depend on my behavior how I talk to customers and how I behave with him. And I must need patience with customers because everyone is not cool all time, sometimes customers must be angry and on that situation we need to patience with them for convinced
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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