Subject: Tech Support Candidate - ARVIND SHUKLA
From: ARVIND SHUKLA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:42:23 -0500

| | Tech Support Test

Name | ARVIND SHUKLA
E-mail | [email-masked]
Phone Number | (0) 8368215343
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Senior Customer Service Representative | Currently working | 23000
Previous Employer 1 | HDFC Life | Associate Manager | 18/12/2018 | 28000
Previous Employer 2 | ICICI Prudential | Financial services Consultant | 15/04/2014 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Hit refresh. This is often the F5 key in your browser. The browser will then attempt to re download all of files by the current page. If it still fails, then might also try clearing browser cache as sometimes files can get stuck in cache even broken files can result in " error on page".
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly got to settings and  tap the Bluetooth option by swiping the mobile top to down then click on turn on Bluetooth a list will appear for nearby devices. Press the button turn on  Bluetooth speaker and it will show the name of device in a moment or so then click on pair with your device and run your device with your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

One should possess ideal candidate traits for customer service or tech support job.
- Extraversion
- Agreeableness
- Conscientiousness
- Stability
- Openness
- Resolve
- Reliability

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |