Subject: Tech Support Candidate - Kevin Davy
From: Kevin Davy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:41:25 -0500

| | Tech Support Test

Name | Kevin Davy
E-mail | [email-masked]
Phone Number | (110091) 9971389854
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East Vinod Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Barclays | Process Advisor/ Process Trainer | 1 December 2020 | 15001
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Clears caches, and restart the browser if the error is still showing, I would save all important data and restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear: For example I have JBL speaker hence the name will show JBL Bluetooth
If the speaker is not listed, I'll press the button on your speaker that makes it discoverable
On your mobile select your speaker( JBL Bluetooth )

What according to you makes you a good candidate for customer service or technical support job? | My two years of customer service experience and managing a team of 28 reps( As a trainer ) has provided me with perspective on what your customer service job entails. I'm very driven by goals, and my enthusiasm helps motivate and inspire myself but taking up new task and eager to learn.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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