Subject: Tech Support Candidate - Shikha Jaiswal Shikha
From: Shikha Jaiswal Shikha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:40:54 -0500

| | Tech Support Test

Name | Shikha Jaiswal Shikha
E-mail | [email-masked]
Phone Number | (91) 9616405301
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process Associate | 31 AUGUST | 18000
Previous Employer 1 | Vnlink | Account Executive | 6 July | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all we check proxy settings bydefault no proxy should be  applied.
2. than we remove cache and cookies from browser history than close it than again start that browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First ON bluetooth on the both devices than search network in my phone and after that select bluetooth devices which is showing in network search option
What according to you makes you a good candidate for customer service or technical support job? | I always treat the customer with calm and talked in friendly manner in order to know the exact issue regarding my product .Try to get best services related to the it.And first myself too know very well about the product for which I am going solve the related issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |