Subject: Tech Support Candidate - Manish Sharma
From: Manish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:35:11 -0500

| | Tech Support Test

Name | Manish Sharma
E-mail | [email-masked]
Phone Number | (+91) 9109108558
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zycus | Procurement Analyst | April 18,2020 | 35068
Previous Employer 1 | Zycus | Product Technical Analyst | NA | 30033
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I shall follow the below steps
1. Try to access the website from a different browser.
2. Try to access other websites from alternate browsers.
3. Check my internet connection by checking mode of connectivity(Wifi, LAN etc).
4. Check router/modem for internet connectivity signal.
5. Open network and sharing center and check for data bytes being sent and received on my connection.
6. Open Windows Troubleshoot to check for problems with my connection.
7. Restart my modem and system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn the Speakers ON and set bluetooth to pairing mode.
2. Turn the Mobile Phone bluetooth ON.
3. Search for the bluetooth device on mobile phone listed as an audio device with the device name.
4. Select the device to pair.
5. Accept the pairing request from speakers on the mobile phone.
6. Wait until you hear a confirmation sound on your Speaker. Bluetooth is now paired.

What according to you makes you a good candidate for customer service or technical support job? | I have excellent communications skills and prior experience in customer relationship management and customer systems support. Having worked with clients from EMEA, South East Asia and Australia, I have a strong understanding of different lilts, accents and dialects. I have experience in escalation management and client account management.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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