Subject: Tech Support Candidate - Ratnesh Sharma
From: Ratnesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:28:26 -0500

| | Tech Support Test

Name | Ratnesh Sharma
E-mail | [email-masked]
Phone Number | (+91) 8299400253
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Yes Bank | Senior Executive | 08/09/2020 | 15000
Previous Employer 1 | Kotak Mahindra Bank | Assistant Manager | 02/09/2019 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i check modem on or not then LAN connection, If everything thing ok then restart browser if i am again getting same error then remove browsing history.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Start Bluetooth of my Bluetooth speaker then start Bluetooth of my phone and pair both device.
What according to you makes you a good candidate for customer service or technical support job? | I can easily understand any problems if any conveying thier personal problem or technical problems and also i can easily make him understand.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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