Subject: Tech Support Candidate - Sumit Tiwari
From: Sumit Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:27:59 -0500

| | Tech Support Test

Name | Sumit Tiwari
E-mail | [email-masked]
Phone Number | (91) 9110977430
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok nagar new delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vedang Cellular | DT Corrdinator | | 27000
Previous Employer 1 | AGV | DT Engineer | DEC2016 | 21000
Previous Employer 2 | LEAD GROUP | DT Engineer | DEC2016 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Need to check proper internet connection,if it is ok then need to chek pup up and cookies abount the particular brouser and clear the brouser history.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There is step by step process to connect the bluetooth speaker to your phone .
1. Frislty on the bluetooh of Both device.
2. Search the Speacker from the phone
3.Pairing the Speaker from phone via bluetooh
4. After pairing Speker will Connected to Mobile via Bluetooh

What according to you makes you a good candidate for customer service or technical support job? | Currently i am working with network related issues for Airtel with client huawei.I am solving voip,data and Network coverage related issues in daily basis. Therefore I am Sutaible for tecnical support in Job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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