Subject: Tech Support Candidate - Kanishka Shree
From: Kanishka Shree <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:25:24 -0500

| | Tech Support Test

Name | Kanishka Shree
E-mail | [email-masked]
Phone Number | (91) 8539022503
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | GBT Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indirapuram Public School Girls | Administrative officer | Working till now | 26200
Previous Employer 1 | Mont Litera Zee School | Academic Coordinator | June 2017 | 18000
Previous Employer 2 | Accenture India Pvt. Ltd | Transaction Process Associate | June 2016 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Sorry I have never handled this situation

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following are the steps:-
1. Go to mobile settings
2. Tap on the bluetooth section of it
3. Search for visible device. Scan it.
4. Tap on the bluetooth speaker device
5. Paired it.
Now you can use it.

What according to you makes you a good candidate for customer service or technical support job?

Firstly I will be very greatful , if I'll get selected for the Customer service. But because of the below mentioned qualities I can say myself suitable for this profile. These are:-
1. Politeness
2. Humbleness
3. Empathetic
4. Experienced in handling the customer queries

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |