Subject: Tech Support Candidate - Anup Paul
From: Anup Paul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:13:45 -0500

| | Tech Support Test

Name | Anup Paul
E-mail | [email-masked]
Phone Number | (91) 7205080607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhubaneswar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mindtools India Training and Placement Pvt Ltd | Manager Talent Acquisition | | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Restart the device
2) Make Sure the Internet Connection Works
3) check if Website is Down for Every body

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Swipe down from the top of the screen
2) Touch and Hold Bluetooth
3) Tap pair new device. If you don't pair new device, check under "Available device" Or tap more
4) Tap the name of the Bluetooth device you want to pair with your device
5) follow any on screen instructions

What according to you makes you a good candidate for customer service or technical support job?

Agreeableness, Tendency to be friendly, approachable, and easy to get along with you.
Passion for customer service

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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