Subject: Tech Support Candidate - Aman Dhiman
From: Aman Dhiman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:05:45 -0500

| | Tech Support Test

Name | Aman Dhiman
E-mail | [email-masked]
Phone Number | (91) 9876144659
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ericsson | Data analyst | | 30k
Previous Employer 1 | Eclerx | Junior Analyst | | 15k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I shall close my browser, refresh the system from desktop and launch the browser again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on phone bluetooth & bluetooth speaker as well, now put the status to visible to all for phone bluetooth so that it can be connected to bluetooth device, now in phone start for pairing new device, once the Blue tooth speaker name is visible on screen connect to it, the connection will be established.
What according to you makes you a good candidate for customer service or technical support job? | I have good experience of customer facing domain, I have been working since 2015 in this role, I have to onsite for customers business.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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