Subject: Tech Support Candidate - Janhavi Singh
From: Janhavi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:05:27 -0500

| | Tech Support Test

Name | Janhavi Singh
E-mail | [email-masked]
Phone Number | (91) 8929382103
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 61, Near Shopprix Mall
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na |
Previous Employer 1 | iEnergizer | Assitant Executive | July 31, 2019 |
Previous Employer 2 | Tech Mahindra | Support Associate | December 31, 2020 |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

With a little detective work, we can narrow down the cause of the problem.

1. Open a new tab and check to see if you can load another website like google.com or mozilla.org.

- If you can open another site, skip down to The problem only happens with certain websites.

-If you can't open another site, continue on to the next step.

2. Launch another browser, like Internet Explorer, and try to open the site you were having problems with.

- If the site works in another browser, see The problem only happens in Firefox.

- If the site doesn't work in another browser, check out The problem happens in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Handling the customers calmly.
Good communication skills.
Try to convice the customers as per the product knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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