Subject: Tech Support Candidate - Nishant kumar verm Nishant
From: Nishant kumar verm Nishant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 05:54:14 -0500

| | Tech Support Test

Name | Nishant kumar verm Nishant
E-mail | [email-masked]
Phone Number | (+91) 8447236668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dilshad colony, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Amazon.com | Executive | 04/01/2021 | 18200
Previous Employer 2 | Wanderer Planners | Agent | 01/04/2020 | 15000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check first make sure i have good internet connection with good speed and also check that all the cables or devices connected successfully, if problem remains same then then i will go with troubleshooting process, where i will clear all the cache and cookies and also follow the troubleshooting process again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

If i want to connect bluetooth speaker with my mobile phone so i need to follow these steps-
1. I need to click my bluetooth button and click on button of my phone
2. Check to make sure that my Bluetooth spear is on and ready to.connect
3. Open mobile phone bluetooth settimg and scan the devices.
4. When bluetooth speaker find sucessfully then Click on connect button
5. My mobile phone will get successfully connected with bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

According to me the good candidate for customer service or technical support job is said when all the customer's problem will successfully resolved woth full satisfaction this ability will make us good candidate.
A good customer service is when a cabdidate puts their all best resources to resolve customer problem or query with effectively and efficiently also a candidate daid good when they handle many contact with their multitasking ability is said to be a good candidate.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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