Subject: Tech Support Candidate - Amit Kumar Amit
From: Amit Kumar Amit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 05:44:50 -0500

| | Tech Support Test

Name | Amit Kumar Amit
E-mail | [email-masked]
Phone Number | (+91) 8802148484
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
Telecom hardware

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Huawei | Tech lead | Working | 28
Previous Employer 1 | Samsung india | Tech lead | Jan 2019 | 32500
Previous Employer 2 | Nokia | Project coordinator | 2015 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Log in and log out
Clear cookies and cache
Remove browser extensions
Try a different browser
Try from a different internet connection
Try on a different computer
Deleting and recreating a report — if the fresh version of the report shows the same issue, you can assume that all reports will have the same issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Click the Start button and then click Control Panel.
In the Control Panel search box, type 'Bluetooth', and then click Change Bluetooth settings.
In the Bluetooth Settings dialog box, click the Options tab, select the Allow Bluetooth devices to connect to this computer check box, and then click OK.

What according to you makes you a good candidate for customer service or technical support job?

Without descrepencies//fault/errors provide the service within deadline make relationship between customer and service provider

Timely service/best way of service availability with no downtime

Calmly understand the exact error and provide your solution by step by step makes customer and technical support bond much strong...

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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