Subject: Tech Support Candidate - Shubham Verma
From: Shubham Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 05:44:38 -0500

| | Tech Support Test

Name | Shubham Verma
E-mail | [email-masked]
Phone Number | (201009) 9911064229
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer | CSA | December 31 2020 | 18000
Previous Employer 2 | Tech Mahindra | CSA | August 3 2020 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all,  I will refresh the page and try again. Then,  I will check my internet connection. If it still doesn't work, I will restart my system.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, I will turn on the speaker then I will turn on the Bluetooth of my mobile phone and search for Bluetooth device in order to connect my mobile phone with the speaker.
What according to you makes you a good candidate for customer service or technical support job? | I have worked in customer support service for 2 years and I have learnt how to resolve customer's issues in a better way. I think my experience will help me a lot if I get this opportunity.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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