Subject: Tech Support Candidate - Pardeep Katoch
From: Pardeep Katoch <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 05:44:00 -0500

| | Tech Support Test

Name | Pardeep Katoch
E-mail | [email-masked]
Phone Number | (+91) 8894058633
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pathankot
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Relaince SMSL LTD. | Sas executive | NA | 25000
Previous Employer 1 | It source pvt ltd. | Network engineer | 28/5/2017 | 18000
Previous Employer 2 | Appin technologies lap | Ccna trainer | 4/10/2015 | 8000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly will try to find out where the problem is by checking another webiste
2. Will try to open website in any other browser
3. Will try to clear website cookies and cache files
4. Will check browser supported that website or not
5. Will check the ip is not restricted

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Trun on bluetooth of mobile phone
2. Power on the speaker
3. Pair with mobile device
4. Speaker will be connected through bluetooth

What according to you makes you a good candidate for customer service or technical support job? | Good technical experience, good communication skills, handking big team experience, interest in technical troubleshooting
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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