Subject: Tech Support Candidate - Anand Prakash
From: Anand Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 05:36:33 -0500

| | Tech Support Test

Name | Anand Prakash
E-mail | [email-masked]
Phone Number | (+91) 9808634761
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bareilly at the moment but I can relocate to Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | Tech Mahindra BPO Ltd. | Customer Support Associate | 30 Nov 2019 | 16200
Previous Employer 2 | Arotech Engineers Pvt. Ltd. | Tele Sales Executive | 28 Dec 2017 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First:- I'll check the internet connection whether it is working or not.

Second:- I'll check the speed of the internet.

Third:- I'll check the URL or name of the website, if it's incorrect then I'll enter correct URL address.

Fourth:- I'll check if any extension installed in the browser such as adblock which may prevent some website to open.

Fifth:- If all of the above are done and still the website is not opening then it might be a problem on the server on which the website is hosted. The server may be down or the website is in maintenance.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
5. If the speaker is not listed, we can press the button on speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6. On mobile select speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, we are connected.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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