Subject: Tech Support Candidate - Naresh Kumar
From: Naresh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 05:21:06 -0500

| | Tech Support Test

Name | Naresh Kumar
E-mail | [email-masked]
Phone Number | (+91) 8295032431
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 45
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tulip infratech | Facility executive | March 2020 | 34000
Previous Employer 2 | Omaxe city | Facility executive | May 2019 | 22000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Actually this will depends on how the error is comming
Basically i will make decision for solve the problem after knowing the error type
The error can be of many types
But there should be not any error like this kind of website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Yeah its too easy
We have to search the bluetooth devices nearby from our mobile device
Then from which device we wants to connect it
We have to pair with that device
After pairing it will connected

What according to you makes you a good candidate for customer service or technical support job?

As a customer suppport or customer service
Its an duty for any employee to solve problem of the of the customer gently under guidelines of the company
Sometimes we have compro with some of our guidelines or terms to make our customers happy

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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