Subject: Tech Support Candidate - PRIYA HITEN
From: PRIYA HITEN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 05:02:40 -0500

| | Tech Support Test

Name | PRIYA HITEN
E-mail | [email-masked]
Phone Number | (+91) 7358350716
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vasundhara Enclave
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Pragati | HR | 2016 |
Previous Employer 2 | Sutherland | Technical Support | 2008 |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Make Sure the Internet Connection Works
2.Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
3.Restart Wi-Fi router to fix Wi-Fi issues
4. Clear history, cache, browsing data etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker

What according to you makes you a good candidate for customer service or technical support job? | I'm good at both technical support and customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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