Subject: Tech Support Candidate - Rohit Ranjan
From: Rohit Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 04:38:42 -0500

| | Tech Support Test

Name | Rohit Ranjan
E-mail | [email-masked]
Phone Number | (91) 8939274218
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector29
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Taj Hotel | Duty Manager | 18 | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Will check internet connection
2.Will clear past history
3.Will use crome to open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth device
Know the Bluetooth device name
Open Bluetooth connection on mobile phone
Search till you get the device name
And then connect

What according to you makes you a good candidate for customer service or technical support job?

Listen to the problem and not hear the problem.
Also read the time

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |