Subject: Tech Support Candidate - Faizan Shaikh
From: Faizan Shaikh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 03:29:18 -0500

| | Tech Support Test

Name | Faizan Shaikh
E-mail | [email-masked]
Phone Number | (022) 9653640523
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bahraich, Utter Pardesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Yatra.com | Senior Executive | Feb 2020 | 23300
Previous Employer 1 | Ezeego One Pvt Ltd | Executive | Sept 2018 | 20000
Previous Employer 2 | WNS Global | Business Associate | Aug 2015 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the internet working or not. If not so call internet provider.

If working so please follow below steps.

Open Browser - go to Setting - Open History - Select Clear History - Close the Tab.

Restart the System.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Start Bluetooth device.

Then follow below steps to connect Bluetooth device.

Open settings - Click on Bluetooth (when it on it automatically start searching available device) - Select your divice - it connect.

What according to you makes you a good candidate for customer service or technical support job? | I am having 4 years and 6 months experience in same. I am also handel my friends and relatives technical problems related to Mobile and computer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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