Subject: Tech Support Candidate - Neelam Sonkar
From: Neelam Sonkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 03:12:45 -0500

| | Tech Support Test

Name | Neelam Sonkar
E-mail | [email-masked]
Phone Number | (110007) 9953823896
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | North delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pharmeasy | Beckend support | 2018 |
Previous Employer 1 | PDPL | Technical support | 2019 |
Previous Employer 2 | Dava dost | Technical support | 2021 |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the web address (URL) in the address bar to make sure you're going to the right webpage.
If you are, try to open the same webpage on another computer connected to the same network.
If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.
Change your proxy settings
If the browser takes a long time to load a webpage or search, it might be using a web proxy. If you see the message "Resolving proxy" or "ERR_PROXY_CONNECTION_FAILED" in your browser window, you can change your proxy settings.

At the bottom right, select the time.
Select Settings .
In the "Network" section, select the network you're using.
Select the network name again.
Select Proxy.
Change your proxy settings.
Changing your proxy settings might break your connection to the web. If you're not sure what settings to use, contact your network administrator. Also, proxies that need to be authenticated don't work with Chromebooks.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the bluetooth option
Turn on Bluetooth
A list of available devices will appear
If your speaker are not listed, press the button on your speaker that makes it discoverable it's often button with a Bluetooth symbol on it

What according to you makes you a good candidate for customer service or technical support job? | Talk about key traits for the job like communication skills, problem-solving skills, and passion for customer service, and lean into the aspects of your current or past positions that you love and excel at that are also part of the job you hope to get.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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