Subject: Assigned to Group - Fernwood Melton - Not sure who looks after them
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:43:02 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Fernwood Melton - Not sure who looks after them Hi LMI, Tyler and Scott,

I received a call from Binish at Fernwood Melton. Apparently one of the classes failed and didn’t start leaving the projector screen stuck half way. The message said she should check the HDMI, so she disconnected and reconnected and restarted the iPad and scheduled a test. Because the scheduled booking had no synced in the short time allowed in the booking she called me to see what the issue was.

I have included LMI into this email to request that LMI support look at the backend to check the error log in case it has to do with something else. I said that the next scheduled class at 6:30 should playout. She said she would run another test before then with longer lead time. Not sure of progress since the phone call.

Kind Regards,

Greg

Greg Cartagena | Virtual AV Support Specialist
Les Mills Asia Pacific | www.lesmills.com.au<http://www.lesmills.com.au>
PO Box 3998 Manuka ACT 2603 AUSTRALIA
Tel +61 455 508 248 | Email [email-masked]<mailto:[email-masked]>

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 https://immersivesupport.lesmills.com/helpdesk/tickets/4238