Subject: Tech Support Candidate - Pankaj Singh
From: Pankaj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 02:19:37 -0500

| | Tech Support Test

Name | Pankaj Singh
E-mail | [email-masked]
Phone Number | (+91) 9582164086
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team Computers pvt. ltd. | tech support L2 | Still working |
Previous Employer 1 | Professional Enterprises | Desktop support L1 | 2013 |
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you are getting an error to browse the Selected domain then the problem may be with your Internet,DNS server or Blocking firewall.

First check, the Internet is working properly if not then make sure lan cable is connected properly,
Check the IP address,

If DNS error getting then make sure your DNS server is working properly.

Check from firewall Domain may be blocked.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth from mobile and power on speaker then change bt mode (Bluetooth mode) on speaker then search Bluetooth name on mobile and pair that. once paired it will connected with speaker.
and enjoy it.

What according to you makes you a good candidate for customer service or technical support job? | I can handle the customer in easy way.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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