Subject: New Reply Received - Re: Virtual issues at Fitness First Bondi Platinum
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 06:42:18 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: Virtual issues at Fitness First Bondi Platinum  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Thank you for your help </div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Kind Regards</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Sue</div>
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<div><font color="#000000"><b>Sue Weaver</b></font></div>
<div style="font-family:verdana,sans-serif">
<font><b><span style="font-family:Helvetica,sans-serif;color:rgb(238,0,0)">Group Fitness Manager</span><span style="font-family:Helvetica,sans-serif"><font color="#0000ff"> </font><font color="#ff0000">I </font></span></b></font><b style="color:rgb(255,0,0);font-family:Helvetica,sans-serif;font-size:x-small">Fitness First Australia<br>Bondi Platinum and Bondi Spring Street Platinum</b>
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<div style='font-family:"Times New Roman",serif;margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial'><span style="font-family:Helvetica,sans-serif"><font color="#666666"><b>BP : Level 6, Westfield 500 Oxford Street, Bondi Junction<br>SS : Level 1, 110 Spring Street, Bondi Junction</b></font></span></div>
<div style='font-family:"Times New Roman",serif;margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial'><font><b><font color="#666666"><span style="font-family:Helvetica,sans-serif">T</span><span style="font-family:Helvetica,sans-serif"> (02) 9</span><span style="font-family:Helvetica,sans-serif">021 4521 | </span><span style="font-family:Helvetica,sans-serif">T </span></font><span style="font-family:Helvetica,sans-serif"><font color="#666666">(02) 8383 5826 | M 0450 957 422</font></span></b></font></div>
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<div>On Mon, 18 Jan 2021 at 16:17, Bill Richardson &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>

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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div lang="EN-AU" style="overflow-wrap: break-word"><div class="gmail-m_-8661390239973595978WordSection1">
<div class="MsoNormal"><span>HI Miriam &amp; Sue,<u></u><u></u></span></div>
<div class="MsoNormal"><span><u></u> <u></u></span></div>
<div class="MsoNormal"><span>To provide some clarity and accuracy with the problem and solutions at Bondi Plat spin.<u></u><u></u></span></div>
<div class="MsoNormal"><span><u></u> <u></u></span></div>
<ol style="margin-top:0cm" start="1" type="1">
<li class="gmail-m_-8661390239973595978MsoListParagraph" style="margin-left:0cm"><span>The ipad was disconnected from the network, this connection was restored successfully.<u></u><u></u></span></li>
<li class="gmail-m_-8661390239973595978MsoListParagraph" style="margin-left:0cm"><span>The Les Mills app was unable to connect to its server and accordingly provide class scheduling.  – this was solved by resetting the scheduling plan on Sue’s laptop and reconnecting to the ipad, once this was done, the scheduling content was successfully synced.<u></u><u></u></span></li>
<li class="gmail-m_-8661390239973595978MsoListParagraph" style="margin-left:0cm"><span>The request to increase the volume in the space was done on site at Sues request.<u></u><u></u></span></li>
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<div class="MsoNormal"><span><u></u> <u></u></span></div>
<div class="MsoNormal"><span>The original issue was the ipad being disconnected from the LM server.  We believe this was caused by someone tampering with the ipad and simply attempting to access the ipad past the allowances, using made up passwords, and then the ipad simply locked itself from too many failed attempts.  This was exacerbated by not having access to the correct password as set by FLG IT.  In essence the whole ipad had to be wiped and reset entirely.  This was completed by FLG IT.  Compact worked with FLG IT, LM support and Sue to get the content reloaded and working.  <u></u><u></u></span></div>
<div class="MsoNormal"><span><u></u> <u></u></span></div>
<div class="MsoNormal"><span>The most likely theory is the tempering was done by a guest or visitor either from boredom, curiosity, or simply bad behaviour.<u></u><u></u></span></div>
<div class="MsoNormal"><span><u></u> <u></u></span></div>
<div class="MsoNormal"><span>Please do not hesitate to call if I can be of assistance in any way.<u></u><u></u></span></div>
<div class="MsoNormal"><span><u></u> <u></u></span></div>
<div class="MsoNormal"><span>At your service,<u></u><u></u></span></div>
<div class="MsoNormal"><span><u></u> <u></u></span></div>
<div class="MsoNormal"><span>Bill<u></u><u></u></span></div>
<div class="MsoNormal"><span><u></u> <u></u></span></div>
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<u></u> <u></u>
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<div class="MsoNormal"><span lang="EN-US">Bill Richardson<u></u><u></u></span></div>
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<u><span lang="EN-US">MANAGING DIRECTOR</span></u><span lang="EN-US"><u></u><u></u></span>
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<div class="MsoNormal"><span lang="EN-US"> <u></u><u></u></span></div>
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<span lang="EN-US" style="font-family:Stencil">Compact Monitor Systems</span><span lang="EN-US" style="font-family:Arial,sans-serif"> </span><span lang="EN-US" style='font-family:"Brush Script MT";color:red'>Australia</span><span lang="EN-US" style='font-family:"Times New Roman",serif;color:rgb(31,73,125)'><u></u><u></u></span>
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<div class="MsoNormal"><span lang="EN-US">t) 61 2 9540 4000<u></u><u></u></span></div>
<div class="MsoNormal"><span lang="EN-US">m) 61 418 900 211<u></u><u></u></span></div>
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<u></u> <u></u>
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<div class="MsoNormal"><span><u></u> <u></u></span></div>
<div class="MsoNormal"><span><u></u> <u></u></span></div>
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<div class="MsoNormal"><span><u></u> <u></u></span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Bondi Platinum GFM &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; <br><b>Sent:</b> Monday, 18 January 2021 3:29 PM<br><b>To:</b> Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br><b>Subject:</b> Re: Re: Virtual issues at Fitness First Bondi Platinum<u></u><u></u></span>
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<u></u> <u></u>
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<div><div class="MsoNormal">Hi Miriam,<u></u><u></u>
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<u></u> <u></u>
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<div><div class="MsoNormal">Everything is working now and playing, there was something wrong with the connector for the screen.<u></u><u></u>
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<u></u> <u></u>
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<div><div class="MsoNormal">I have asked Compact to turn up the volume which has to be done remotely as the volume is at full capacity from the control panel on the stage and we need it louder.<u></u><u></u>
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<u></u> <u></u>
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<div><div class="MsoNormal">Thank you for all your help <u></u><u></u>
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<u></u> <u></u>
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<div><div class="MsoNormal">Take care<u></u><u></u>
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<u></u> <u></u>
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<div><div class="MsoNormal">Sue <u></u><u></u>
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<u></u> <u></u>
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<div><div class="MsoNormal">On Mon, 18 Jan 2021 at 3:03 pm, Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<u></u><u></u>
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<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Hi Miriam,<u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">​<u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">I've just spoken to Sue, the App is downloading content and in sync but content isn't playing to the screen.  They're seeing the 'no external screen connected' error message which suggests an issue with a piece of equipment which Sue is working with her AV provider on.<u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">​<u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Here's a link to our required equipment which details how everything should be connected: <u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">​<u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-" target="_blank" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-</a><u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">​<u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">I hope that helps.  If the issue persists, please confirm the equipment in use and we'll look into it.<u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">​<u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Many thanks<u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">​<u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Charlotte<br><br>Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4210" target="_blank" rel="noreferrer">https://immersivesupport.lesmills.com/helpdesk/tickets/4210</a><u></u><u></u></span></div></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">On Mon, 18 Jan at 4:44 PM , Miriam Cohen &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote: <u></u><u></u></span></div>
<div><div class="MsoNormal"><span style="font-size:12pt;color:black">Actually,<u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:12pt;color:black"><u></u> <u></u></span></div></div>
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<span style="font-size:12pt;color:black">It now shows that it has synced </span><span style='font-size:12pt;font-family:"Segoe UI Emoji",sans-serif;color:black'>&#128578;</span><span style="font-size:12pt;color:black"> <u></u><u></u></span>
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<div><div class="MsoNormal"><span style="font-size:12pt;color:black"><u></u> <u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:12pt;color:black">Thanks! <u></u><u></u></span></div></div>
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<span style="font-size:12pt;font-family:Arial,sans-serif;color:black">Miriam</span><span style="font-size:12pt;color:black"><u></u><u></u></span>
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<span style="font-size:12pt;font-family:Arial,sans-serif;color:black"><br>Miriam Jaclyn Cohen | Business Partnership Manager NSW</span><span style="font-size:12pt;color:black"> <u></u><u></u></span>
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<span style="font-size:12pt;font-family:Arial,sans-serif;color:black">Les Mills Asia Pacific | </span><span style="font-size:12pt;color:black"><u></u><u></u></span>
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<span style="font-size:12pt;font-family:Arial,sans-serif;color:black">PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>tel +61 481 213 176 | fax +612 6282 0563 | <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> | <a href="http://www.lesmills.com.au" target="_blank" rel="noreferrer">www.lesmills.com.au</a> | Linkedin</span><span style="font-size:12pt;color:black"> <u></u><u></u></span>
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<span style="font-size:12pt;font-family:Arial,sans-serif;color:black">Get your 2021 Workshop Calendar </span><b><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(12,100,192)"><a href="https://www.lesmills.com.au/calendar/AUS-2021" title="https://www.lesmills.com.au/calendar/AUS-2021" target="_blank" rel="noreferrer">here!</a></span></b><span style="font-size:12pt"> <u></u><u></u></span>
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<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">From: Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br><b>Sent:</b> Monday, 18 January 2021 2:36 PM<br><b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc:</b> Miriam Cohen &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> Re: Re: Virtual issues at Fitness First Bondi Platinum <u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif"> <u></u><u></u></span></div></div>
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<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Hi Miriam,<u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">​<u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Olesia is offline so I thought I would reply. Please remove the connected device within the Scheduler under Manage Devices, once this is done the App will return to the login screen in around 5 minutes (if it doesn't you can delete the App and re-install).  Detailed steps on how to do this can be found in the below article:<u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">​<u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084192-i-m-seeing-the-error-message-looks-like-there-are-no-studios-that-can-be-registered-to-the-account-r" target="_blank" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084192-i-m-seeing-the-error-message-looks-like-there-are-no-studios-that-can-be-registered-to-the-account-r</a><u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">​<u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">When logging back into the Virtual App please make sure you use the same password that you use to login to the Scheduler.<u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">​<u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">I hope that helps.<u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">​<u></u><u></u></span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Kind regards<u></u><u></u></span></div></div>
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<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Charlotte<br><br>Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4210" target="_blank" rel="noreferrer">https://immersivesupport.lesmills.com/helpdesk/tickets/4210</a> <u></u><u></u></span></div></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">On Mon, 18 Jan at 4:08 PM , Miriam Cohen &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote: <u></u><u></u></span></div>
<div><div class="MsoNormal"><span style="font-size:12pt;color:black">Hi Olesia,<u></u><u></u></span></div></div>
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<div><div class="MsoNormal"><span style="font-size:12pt;color:black">I'm on the phone with Sue from Fitness First Bondi and Max from Compact Monitor.<u></u><u></u></span></div></div>
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<div><div class="MsoNormal"><span style="font-size:12pt;color:black">They have reinstalled the iPad but when they go to log into the app, it shows that there are no studios available.<u></u><u></u></span></div></div>
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<div><div class="MsoNormal"><span style="font-size:12pt;color:black">I have gone onto the back end of the scheduler and it shows the last sync was 18 days ago. It is still showing offline but apparently the iPad has internet connection.<u></u><u></u></span></div></div>
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<div><div class="MsoNormal"><span style="font-size:12pt;color:black">Can you please help?<u></u><u></u></span></div></div>
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<div><div class="MsoNormal"><span style="font-size:12pt;color:black">Thanks,<u></u><u></u></span></div></div>
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<span style="font-size:12pt;font-family:Arial,sans-serif;color:black">Miriam</span><span style="font-size:12pt;color:black"><u></u><u></u></span>
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<span style="font-size:12pt;font-family:Arial,sans-serif;color:black"><br>Miriam Jaclyn Cohen | Business Partnership Manager NSW</span><span style="font-size:12pt;color:black"> <u></u><u></u></span>
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<span style="font-size:12pt;font-family:Arial,sans-serif;color:black">Les Mills Asia Pacific | </span><span style="font-size:12pt;color:black"><u></u><u></u></span>
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<span style="font-size:12pt;font-family:Arial,sans-serif;color:black">PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>tel +61 481 213 176 | fax +612 6282 0563 | <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> | <a href="http://www.lesmills.com.au" target="_blank" rel="noreferrer">www.lesmills.com.au</a> | Linkedin</span><span style="font-size:12pt;color:black"> <u></u><u></u></span>
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<span style="font-size:12pt;font-family:Arial,sans-serif;color:black">Get your 2021 Workshop Calendar </span><b><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(12,100,192)"><a href="https://www.lesmills.com.au/calendar/AUS-2021" title="https://www.lesmills.com.au/calendar/AUS-2021" target="_blank" rel="noreferrer">here!</a></span></b><span style="font-size:12pt"> <u></u><u></u></span>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(153,153,153);background:rgb(253,253,253)">The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span><span style="font-size:12pt;color:black"><u></u><u></u></span>
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<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">From: Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br><b>Sent:</b> Thursday, 14 January 2021 5:14 PM<br><b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc:</b> Miriam Cohen &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> Re: Re: Virtual issues at Fitness First Bondi Platinum <u></u><u></u></span></div></div>
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<span style="font-size:10pt;font-family:Helvetica,sans-serif">Hi </span><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:rgb(24,50,71)">Sue</span><span style="font-size:10pt;font-family:Helvetica,sans-serif">,<u></u><u></u></span>
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<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">This is a quick follow up email.<u></u><u></u></span></div></div>
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<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">We can see that your iPad is still offline. Please let us know if you need our support.<u></u><u></u></span></div></div>
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<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">We will leave this ticket open for the next 48 hours if you have any questions. This ticket can be re-opened at any time by responding to this email.<u></u><u></u></span></div></div>
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<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Kind regards,<br>Olesia<br>Customer Service<br>Les Mills Virtual App<br><br>Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4210" target="_blank" rel="noreferrer">https://immersivesupport.lesmills.com/helpdesk/tickets/4210</a> <u></u><u></u></span></div></div>
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<b><span style="font-size:7.5pt;font-family:Helvetica,sans-serif;color:black">Sue Weaver</span></b><u></u><u></u>
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<b><span style="font-size:7.5pt;font-family:Helvetica,sans-serif;color:rgb(238,0,0)">Group Fitness Manager</span></b><b><span style="font-size:7.5pt;font-family:Helvetica,sans-serif;color:blue"> </span></b><b><span style="font-size:7.5pt;font-family:Helvetica,sans-serif;color:red">I </span></b><b><span style="font-size:10pt;font-family:Helvetica,sans-serif;color:red">Fitness First Australia<br>Bondi Platinum and Bondi Spring Street Platinum</span></b><span style="font-family:Verdana,sans-serif"><u></u><u></u></span>
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<b><span style="font-size:7.5pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">BP : Level 6, Westfield 500 Oxford Street, Bondi Junction<br>SS : Level 1, 110 Spring Street, Bondi Junction</span></b><span style='font-family:"Times New Roman",serif'><u></u><u></u></span>
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<b><span style="font-size:7.5pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">T (02) 9021 4521 | T (02) 8383 5826 | M 0450 957 422</span></b><span style='font-family:"Times New Roman",serif'><u></u><u></u></span>
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</blockquote></div>  https://immersivesupport.lesmills.com/helpdesk/tickets/4210