Subject: Tech Support Candidate - Raghaw Prasad
From: Raghaw Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 01:41:15 -0500

| | Tech Support Test

Name | Raghaw Prasad
E-mail | [email-masked]
Phone Number | (91) 7972712461
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxminagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Synophic private limited | Senior support engineer | | 32400
Previous Employer 1 | NTT | Associate Engineer | 18-March-2020 | 22300
Previous Employer 2 | Teleindia Networks private limited | Project Engineer | 17-feb-2019 | 12600

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Read the error type.
2. Check internet is connected or not.
3. Try to open with different browsers.
4. Clear browsing history.
5. Clear browser cookies and cache.
6. Check firewall settings.
7. Check proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings and  tap to bluetooth button and
Turnn on bluetooth.
2. List of available devices will appear.
3. If speaker is not listed, press the button on your
speakerr that makes it discoverable – it's often a
buttonn with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | Problem-solving skills, and passion for customer service, and lean into the aspects of your current or past positions that you love
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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