Subject: Tech Support Candidate - YOGENDRA SINGH
From: YOGENDRA SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 01:20:41 -0500

| | Tech Support Test

Name | YOGENDRA SINGH
E-mail | [email-masked]
Phone Number | (+91) 8368227663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sec-50 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | INFOTECH SYSTEM | DESKTOP & NETWORK SUPPORT | | 31500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we check n/w connections of user desk and our port connections.
2- we check check proxy is correct or not.
3- we check LAN cable.
4- we can checked our switches connection with connected or not properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | way connect with Bluetooth pair one.
What according to you makes you a good candidate for customer service or technical support job? | we can solve any issues in computer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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