Subject: Tech Support Candidate - MOHD ADIL MIAN
From: MOHD ADIL MIAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 01:13:20 -0500

| | Tech Support Test

Name | MOHD ADIL MIAN
E-mail | [email-masked]
Phone Number | (05882) 222217
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shadipur Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Akash EduTech | Outbound sales | Present | 30000
Previous Employer 1 | Toppr | Retail sales | March 2020 | 25200
Previous Employer 2 | Sony | Senior sales Executive | Feb 2019 | 19800

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I replace .com into .in

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Settings
Bluetooth
On Bluetooth
Pair speaker device
Connect

What according to you makes you a good candidate for customer service or technical support job? | I feel that I am qualified and I have advanced skills with customer support tools like CRM. Also I have six years of experience as support specialist in Education and Trading industry. I know your company operates on global scale , and I can provide support in both English and Hindi
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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