Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 00:48:53 -0500

| | Tech Support Test

Name | Deepak Kumar
E-mail | [email-masked]
Phone Number | (0522) 9044274346
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wave Infratech Private Limited | Executive | Working | 18500
Previous Employer 1 | Pramod Telecom | Executive | 01062017 | 17000
Previous Employer 2 | RSPL | Execuitve | 30062015 | 10000

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 : Checking LAN and Internet connections
Step 2 : Customize the troubleshoot problems

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Make Bluetooth device is on both mobile
and speaker
Step 2 : Searching for the device and paired
Step 3 : Connect with device

What according to you makes you a good candidate for customer service or technical support job? | Assisting the customers very well and gently.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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