Subject: Tech Support Candidate - Anurag Sharma
From: Anurag Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 00:19:12 -0500

| | Tech Support Test

Name | Anurag Sharma
E-mail | [email-masked]
Phone Number | (+91) 9650744159
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Lenskakrt Solutions Pvt Ltd | Customer Experience Specialist | 13th Jan 2021 | 21600
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try checking your network connection is working fine or not.
2. Restart the system
3. Restore browser setting to default settings
4. Check whether the website address is correct or not.
5. Cross check by opening the same website using different browser.
6. Reset browser setting to default setting and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Press The power button for 3 sec which is on the bottom side of the speaker.
2. Red Light will start blinking continuously which indicates that your speaker is ready to pair.
3. Now select the bluetooth option on your mobile phone and turn it on.
4. Now press scan tab on the screen, and after scanning get completed a name will appear Bluetooth speaker.
5. Press on speaker name and wait till pairing gets completed.
6. Once pairing gets completed there will a single beep sound from the speaker and red light will turn blue which will confirm connection has been successfully established.

What according to you makes you a good candidate for customer service or technical support job?

Problem solving attitude by nature.
Quick And Precise Resolution.
Good in building connection with customers to build brand reputation.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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