Subject: Tech Support Candidate - sumit tiwari
From: sumit tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 00:18:41 -0500

| | Tech Support Test

Name | sumit tiwari
E-mail | [email-masked]
Phone Number | (91) 9625811957
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Publicis Sapient | L1 | 25 FEB | 22871
Previous Employer 1 | Future Soft Pvt ltd | L1 | 01 Nov 2017 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Ping site www.ndtv.com.

2. Check Site isn't blocked from.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn On the Bluetooth .

2. Speaker Name is showing in Phone
click on it select connect.

What according to you makes you a good candidate for customer service or technical support job?

1.i have 7 years of experience in the field and facing resolving many issues.

2. Good relationship with customer and timely gives the solution.

3. Quick Learning Skills.

4. Never Give Up

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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