Subject: New Reply Received - Re: Virtual issues at Fitness First Bondi Platinum
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 04:49:51 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: Virtual issues at Fitness First Bondi Platinum  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
That's great news.</div>
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I'm sure your members will be very happy to have it back up and running.</div>
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Please call me if you need any further assistance.</div>
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Have a great day <span id="&#128578;">&#128578;</span>
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<span style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont">Miriam</span><br>
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<font style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont"><span style="font-size:16px"><br>
Miriam Jaclyn Cohen | Business Partnership Manager NSW</span></font>
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<span style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont">Les Mills Asia Pacific | </span><br>
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<font style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont"><span style="font-size:16px">PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>
tel +61 481 213 176 | fax +612 6282 0563 | [email-masked] | <a href="http://www.lesmills.com.au" rel="noreferrer">www.lesmills.com.au</a> | Linkedin</span></font>
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<font style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont"><span style="font-size:16px"><font color="#000000">Get your 2021 Workshop Calendar
</font><font color="#0c64c0"><b><a href="https://www.lesmills.com.au/calendar/AUS-2021" title="https://www.lesmills.com.au/calendar/AUS-2021" rel="noreferrer">here!</a></b></font></span></font>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Bondi Platinum GFM &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, 18 January 2021 3:28 PM<br>
<b>To:</b> Les Mills International &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked]
 &lt;[email-masked]&gt;; Miriam Cohen &lt;[email-masked]&gt;; Ryan Hogan &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Re: Virtual issues at Fitness First Bondi Platinum
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<div dir="auto">Hi Miriam,</div>
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<div dir="auto">Everything is working now and playing, there was something wrong with the connector for the screen.</div>
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<div dir="auto">I have asked Compact to turn up the volume which has to be done remotely as the volume is at full capacity from the control panel on the stage and we need it louder.</div>
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<div dir="auto">Thank you for all your help </div>
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<div dir="auto">Take care</div>
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<div dir="auto">Sue </div>
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<div dir="ltr" class="x_gmail_attr">On Mon, 18 Jan 2021 at 3:03 pm, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Miriam,</div>
<div dir="ltr">​<br>
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<div dir="ltr">I've just spoken to Sue, the App is downloading content and in sync but content isn't playing to the screen.  They're seeing the 'no external screen connected' error message which suggests an issue with a piece of equipment which Sue is working
 with her AV provider on.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Here's a link to our required equipment which details how everything should be connected: </div>
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<div dir="ltr"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-</a></div>
<div dir="ltr">​<br>
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<div dir="ltr">I hope that helps.  If the issue persists, please confirm the equipment in use and we'll look into it.</div>
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<div dir="ltr">Many thanks</div>
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<div dir="ltr">Charlotte<br>
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Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4210" rel="noreferrer" target="_blank">
https://immersivesupport.lesmills.com/helpdesk/tickets/4210</a>
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<blockquote>On Mon, 18 Jan at 4:44 PM <span>, Miriam Cohen &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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Actually,</div>
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It now shows that it has synced <span id="x_m_-5780714586100718392&#128578;">&#128578;</span> </div>
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<span>Thanks!</span> </div>
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<span style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont">Miriam</span><br>
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<font style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont"><span style="font-size:16px"><br>
Miriam Jaclyn Cohen | Business Partnership Manager NSW</span></font> </div>
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<span style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont">Les Mills Asia Pacific | </span><br>
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<font style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont"><span style="font-size:16px">PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>
tel +61 481 213 176 | fax +612 6282 0563 | <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a> | <a href="http://www.lesmills.com.au" rel="noreferrer" target="_blank">
www.lesmills.com.au</a> | Linkedin</span></font> </div>
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<font style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont"><span style="font-size:16px"><font color="#000000">Get your 2021 Workshop Calendar
</font><font color="#0c64c0"><b><a href="https://www.lesmills.com.au/calendar/AUS-2021" title="https://www.lesmills.com.au/calendar/AUS-2021" rel="noreferrer" target="_blank">here!</a></b></font></span></font>
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<blockquote>
<div>From: Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Monday, 18 January 2021 2:36 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Miriam Cohen &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Re: Virtual issues at Fitness First Bondi Platinum </div>
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<div dir="ltr">Hi Miriam,</div>
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<div dir="ltr">Olesia is offline so I thought I would reply. Please remove the connected device within the Scheduler under Manage Devices, once this is done the App will return to the login screen in around 5 minutes (if it doesn't you can delete the App and
 re-install).  Detailed steps on how to do this can be found in the below article:</div>
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<div dir="ltr"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084192-i-m-seeing-the-error-message-looks-like-there-are-no-studios-that-can-be-registered-to-the-account-r" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084192-i-m-seeing-the-error-message-looks-like-there-are-no-studios-that-can-be-registered-to-the-account-r</a></div>
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<div dir="ltr">When logging back into the Virtual App please make sure you use the same password that you use to login to the Scheduler.</div>
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<div dir="ltr">I hope that helps.</div>
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<div dir="ltr">Kind regards</div>
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<div dir="ltr">Charlotte<br>
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Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4210" rel="noreferrer" target="_blank">
https://immersivesupport.lesmills.com/helpdesk/tickets/4210</a> </div>
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<blockquote>On Mon, 18 Jan at 4:08 PM <span>, Miriam Cohen &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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Hi Olesia,</div>
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I'm on the phone with Sue from Fitness First Bondi and Max from Compact Monitor.</div>
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They have reinstalled the iPad but when they go to log into the app, it shows that there are no studios available.</div>
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I have gone onto the back end of the scheduler and it shows the last sync was 18 days ago. It is still showing offline but apparently the iPad has internet connection.</div>
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Can you please help?</div>
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Thanks,</div>
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<span style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont">Miriam</span><br>
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<font style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont"><span style="font-size:16px"><br>
Miriam Jaclyn Cohen | Business Partnership Manager NSW</span></font> </div>
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<span style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont">Les Mills Asia Pacific | </span><br>
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<font style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont"><span style="font-size:16px">PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>
tel +61 481 213 176 | fax +612 6282 0563 | <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a> | <a href="http://www.lesmills.com.au" rel="noreferrer" target="_blank">
www.lesmills.com.au</a> | Linkedin</span></font> </div>
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<font style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont"><span style="font-size:16px"><font color="#000000">Get your 2021 Workshop Calendar
</font><font color="#0c64c0"><b><a href="https://www.lesmills.com.au/calendar/AUS-2021" title="https://www.lesmills.com.au/calendar/AUS-2021" rel="noreferrer" target="_blank">here!</a></b></font></span></font>
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<div>From: Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, 14 January 2021 5:14 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Miriam Cohen &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Re: Virtual issues at Fitness First Bondi Platinum </div>
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<div dir="ltr">Hi <span style="color:rgb(24,50,71); font-family:arial,helvetica,sans-serif; font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none">
Sue</span>,</div>
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<div dir="ltr">This is a quick follow up email.</div>
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<div dir="ltr">We can see that your iPad is still offline. Please let us know if you need our support.</div>
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<div dir="ltr">We will leave this ticket open for the next 48 hours if you have any questions. This ticket can be re-opened at any time by responding to this email.</div>
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<div dir="ltr">Kind regards,<br>
Olesia<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4210" rel="noreferrer" target="_blank">
https://immersivesupport.lesmills.com/helpdesk/tickets/4210</a> </div>
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<div><font color="#000000"><b>Sue Weaver</b></font></div>
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<font><b><span style="font-family:Helvetica,sans-serif; color:rgb(238,0,0)">Group Fitness Manager</span><span style="font-family:Helvetica,sans-serif"><font color="#0000ff"> </font><font color="#ff0000">I </font></span></b></font><b style="color:rgb(255,0,0); font-family:Helvetica,sans-serif; font-size:x-small">Fitness
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Bondi Platinum and Bondi Spring Street Platinum</b>
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<span style="font-family:Helvetica,sans-serif"><font color="#666666"><b>BP : Level 6, Westfield 500 Oxford Street, Bondi Junction<br>
SS : Level 1, 110 Spring Street, Bondi Junction</b></font></span>
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<font><b><font color="#666666"><span style="font-family:Helvetica,sans-serif">T</span><span style="font-family:Helvetica,sans-serif"> (02) 9</span><span style="font-family:Helvetica,sans-serif">021 4521 | </span><span style="font-family:Helvetica,sans-serif">T </span></font><span style="font-family:Helvetica,sans-serif"><font color="#666666">(02)
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</blockquote></div>  https://immersivesupport.lesmills.com/helpdesk/tickets/4210