Subject: Tech Support Candidate - Shrijana Sharma
From: Shrijana Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 23:42:44 -0500

| | Tech Support Test

Name | Shrijana Sharma
E-mail | [email-masked]
Phone Number | (01) 9521493338
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgoan
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Representative | Na | 25k
Previous Employer 1 | Teleperformance | Representative | Na | 30k
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

For an example, if "the website might have been already in use" would be the error.
I would try to check for other acceptable names which is not used earlier.
Then try to create one new one.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth device  and Bluetooth tab on phone.
Then scan for devices available.
Then select the device you want to connect.
Connect and then use it.

What according to you makes you a good candidate for customer service or technical support job? | With my experience,  I have learnt how to deal with customers, however always keeping solutions and if not resolution  then suggestions to do next.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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